Politica de expediere
Last Updated: February 27, 2026
PRETZKOW LIMITED operates pretzkow.com as an international e-commerce platform specializing in apparel and accessories. This Shipping Policy outlines fulfillment procedures, delivery expectations, cross-border obligations, and customer responsibilities.
1. Order Verification & Processing
All orders are subject to payment authorization and fraud screening through PCI-compliant payment processors (including Stripe).
Processing time:
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Standard: 1–3 business days
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Peak periods: up to 5 business days
We reserve the right to delay or cancel orders flagged by automated fraud-prevention systems.
2. International Shipping Scope
We ship to Europe, North America, and selected global destinations.
Estimated delivery timeframes:
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EU: 4–9 business days
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UK: 5–10 business days
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USA & Canada: 7–14 business days
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Other international destinations: 10–20 business days
Delivery estimates are not guaranteed and may vary due to customs clearance or carrier conditions.
3. Customs, Duties & Import Regulations
International customers are responsible for:
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Import duties
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VAT or local taxes
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Customs brokerage fees
Failure to clear customs may result in returned shipments. Shipping costs are non-refundable in such cases.
4. Transfer of Risk
Risk of loss transfers to the customer once goods are handed to the shipping carrier. Tracking information will be provided.
5. Logistics Delays & Force Majeure
We are not liable for delays caused by:
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Customs inspections
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Carrier disruptions
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Government restrictions
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Natural disasters
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Political instability
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Public health emergencies
If delays exceed 30 days beyond estimated delivery, customers may contact support for resolution options.
6. Address Accuracy
Customers must ensure correct shipping details. Orders returned due to incorrect addresses may incur reshipping fees.
7. Lost or Damaged Shipments
Claims must be reported within 7 days of delivery confirmation. We may require documentation before issuing replacement or refund.